Refund and Returns Policy

Return and Refund Policy

Last Updated: [01/08/2024]

Thank you for shopping at https://vrselectronics.com. We strive to provide the best products and services to our customers. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

1.1 Eligibility for Returns

You have 7 calendar days from the date of delivery to return an item for a refund or exchange. To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • The item must include all accessories, manuals, and any free gifts or promotional items received with the purchase.
  • Proof of purchase or receipt must be provided.

1.2 Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Downloadable software products.
  • Gift cards.
  • Items that have been used, altered, or damaged by the customer.
  • Products with tampered or missing serial numbers.

2. Return Process

2.1 Initiating a Return

To initiate a return, please contact our Customer Service team within 7 days of receiving your product. Provide your order number, the reason for the return, and any other relevant information. Our team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number if your return is approved.

2.2 Shipping Your Return

Once your return is approved:

  • Securely pack the item(s) in the original packaging.
  • Clearly write the RMA number on the outside of the package.
  • Ship the package to the return address provided by our Customer Service team.
  • You are responsible for paying for the shipping costs of returning the item unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

3. Refunds

3.1 Refund Processing

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, we will process your refund within 2-5 business days. The refund will be issued to the original payment method used during the purchase.

3.2 Partial Refunds

In some cases, only partial refunds may be granted:

  • If the item shows signs of use, wear, or damage.
  • If the item is returned more than 7 days after delivery.
  • If the original packaging is missing or damaged.

3.3 Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at 1234567890.

4. Order Cancellation

You may cancel your order before the product has been dispatched. If you wish to cancel your order:

  • Contact our customer service team as soon as possible after placing the order.
  • Provide your order number and request cancellation.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our Customer Service team.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at 7527821727 with details of the product and the defect. We will arrange for a replacement or refund as necessary.

7.Including an unboxing video

Including an unboxing video can be helpful for returns or refunds, especially if the item is damaged, defective, or missing parts. Many companies require video proof to process claims. Here’s what to include in your unboxing video to ensure a smooth return or refund process:

1. Record from Start to Finish

  • Start recording before opening the package.
  • Show the package condition (any damage, labels, or tampering).
  • Capture the entire process of unboxing without cuts or edits.

2. Show the Shipping Label

  • Clearly show the shipping label with tracking details to prove it’s the package you received.

3. Open the Package Carefully

  • Avoid tearing the box aggressively in case the company requests a return.
  • Show how the item is packed inside.

4. Display the Item Clearly

  • Show all angles of the product.
  • Highlight any missing parts, damages, or defects.
  • If the item is electronic, show if it powers on or functions correctly.

5. Keep the Video Unedited

  • No cuts or pauses—this ensures authenticity.
  • Some companies may not accept edited videos as proof.

6. Mention the Date & Time

  • If possible, show a timestamp on the screen or mention the date in the video.

7. Keep the Packaging

  • Some returns require original packaging, so don’t throw it away.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • Email: vrselectroncs01@gmail.com
  • Phone: 
  • Address: VRS ELECTRONICS
    H.NO.202, ST. NO.13, NEW GURU TEG
    BAHADUR NAGAR, DHANDRA ROAD
    LUDHIANA, PUNJAB, 141013